The information on this screen is all drawn from your record in the system. You will be asked to enter in your new password twice to ensure that you do not make a mistake. Once you receive the email, click the link. The email that you receive will contain a unique link to reset your password. If a matching account with an email address is found, you will soon receive an email at that address with further instructions for resetting your password. Your barcode or user name has been submitted for a password reset. You will be taken to a page that displays the following message: If you do not have a valid email address in your account, you will not be able to receive the email to reset your password.Ĭlick Submit to send the password reset request. Note: Your library account should have a valid and active email account associated with it. ![]() If you enter your library card number, leave out the spaces. The number that appears on your library card or on your mini-card has spaces in it. If you're still having trouble, adding to a list of trusted sites may solve this problem.Įnter your library card number OR user name. After enabling cookies, try to login in again. You will need to ensure cookies are enabled in your browser. Sometimes the internet security settings on a computer will prevent successful login. This can be resolved at your local library. Patron accounts can become blocked or barred for a variety of reasons. Sometimes a library card expires, and the patron is not aware of it. If you don’t know it, you can get it from your local librarian. Your library card has an expiration date. This can be remedied by contacting your local library or by using the "Forgot your password" link. Occasionally, a patron’s password in incorrectly changed at the local library. Contact your local library if you do not know your barcode or user name. If you have multiple cards, perhaps the number you are using is inactive. Įnsure you are entering the correct barcode without any spaces. If you are still having trouble, contact your local library. If you have forgotten your password, click "Forgot Your P assword?". Mis-typed or incorrect user name or password Here is a list of common reasons why you might not be able to log into your account successfully: Why am I having trouble getting into My Account? Be aware of this and keep your information safe. If you use a computer that is used by others, checking "Stay logged in?" may give other people access to your account. "Stay logged in" may not work if you use your web browser in a private mode or if you have your web browser set to clear all your history and cookies when you close it. If you check the checkbox next to the words "Stay logged in?", you will be kept logged in for up to two weeks, unless you log out. If you continue having trouble, see Why am I having trouble getting into My Account? below. Check your Caps-Lock key and try again or contact your local library.Īnd you must try again. The username or password provided was not valid. If you make a mistake in either place, you will get this error message: Remember that your password is case sensitive. To log into the online catalog, you do not need any of those spaces.Įnter your password into the right box. ![]() Hint: The barcode that appears on the back of your library card or on your mini-card has spaces in it. Enter your barcode, (your library card number), without spaces, or user name in the left box.
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