You can't organize your files or folders, and everything you attach to a message or to-do gets added to the never-ending stream of document-consciousness. In Basecamp 2, document management is a bit of a joke. This has since been rectified, and the client-facing stuff is JUST as good, if not better, than I remember in Basecamp 2. They still had a "client mode," which meant they could SEE what you wanted them to see, but they were left out of the assignments. That's actually a thing they thought would be good to leave out apparently. UPDATED: Initially, this was the most difficult change to navigate through, because in Basecamp 3, you didn't have the ability to assign to-dos to clients.
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